User reviews plays a major role in online business. A detailed review analysis allows you to listen and connect to your customer. ReviewSpotter comes as the ultimate solution where you can visualize semantic information extracted from user reviews.

Information Extraction from the Web

ReviewSpotter is a fully fledged review platform for aggregating, analyzing and visualizing user reviews. It lets a product or service website harness the power of user reviews effectively. User reviews have been a strong impact on customer’s decisions on purchasing products, booking hotels and planning vacations.

According to a recent survey,

  • Approximately 97.7% of consumers read other travelers’ online reviews.
  • 77.9% consumers think other travelers’ online reviews are extremely important to make a decision on planning vacations and confirming their bookings

ReviewSpotter recognizes the voice of your customer with intelligent software by providing direct access to user generated data. The pluggable architecture of ReviewSpotter widgets will allow you to display reviews, star ratings and analytics to customers. This will keep your customers on the web page long enough to strengthen customer bonds and loyalty.

Advanced filters

  • Review site filtering – filter dashboard information and analytics by reviews sites
  • Group filters – Select groups to filter dashboard and analytical results
  • Date pickers – filter the analytics according to a selected date range

Review filtering

  • Keyword cloud – A graphical output of the frequency of defined keywords
  • Highlights – Displays the semantic analysis of reviews
  • Positives and Negatives – Displays the semantic score as a percentage

Advanced features

  • Review invites – Send review invitations and view detailed reports of sent invitations
  • Moderation – Moderate aggregated reviews manually or automate the process
  • Multiple review sites – Tools to compare multiple numbers of review sites
  • Notifications – Set rules to get system notifications via email or as push notifications
  • Review form – Create multiple review forms with many user-friendly data types
  • Multiple users – Handle multiple users and define custom user roles. share review entities among users
  • Incident handling – Maintain accurate communication between system users with customised conversation modules and daily monitoring.

Overall analytics

  • Rating overview – Displays the overall star rating of the selected entity
  • Trend view– Displays the sentiment score in a graph relevant to time
  • Entity ranking – Rank registered entities according to a calculated score
  • Invitation to response rate – Displays the review invitation statistics including the conversion rates for different review invitation types.
  • Recent reviews – Displays recent reviews added by customers.

Technology reveals your customer

We use a combination of technologies bundled together to create the ultimate solution for user review analyzing.

Machine learning, text processing and semantic analysis (powered by the CodeGen Ontology) are few of them. The combination ensures to produce effective and efficient analytics for system owners.

Ready to go when you are

The platform comes with a detailed dashboard and a collection of widgets that you can embed into your commercial websites. These tools will provide you insight on user trends and semantics.